Main menu

FAQ's

Q - WHAT IS CATCH-A-RIDE?

A - Catch A Ride, Inc. is express bus service which offers safe, efficient, convenient, economical from Indiana University to Woodfield Mall, Schaumburg, IL, Northbrook Court, Northbrook, IL, Oakbrook Center, Oakbrook, IL, Staples, Merrillville, IN.

 

Q - WHEN WILL CATCH-A-RIDE OFFER BUS SERVICE?

A - We will be offering express bus transportation on key holidays, semester breaks, and select weekends.

 

Q - WHO DRIVES THE BUS?

A - Catch A Ride Inc. uses a fully insured, safe and reliable motor coach service.

 

Q - HOW DO I MAKE RESERVATIONS?

A - Go to the schedule page, click on the date of your trip and follow the on-line instructions. Our secure website will verify your credit card information and your confirmation will be sent to you by e-mail.

 

Q - HOW WILL I RECEIVE MY TICKET?

A - When you make your reservation you will receive an e-mail confirmation/receipt. Your name will be added to the check in list.  IU school id is required to board the bus and a Catch-A-Ride representative will check you in.

 

Q - HOW CAN I CALL CATCH-A-RIDE?

A - Call our toll free number : 866-622-8242

 

Q - CAN I RESERVE A SEAT?

A - Seating is available on first come first serve basis.

 

 

Q - WHAT IF I NEED TO CANCEL MY RESERVATIONS?

A - Reservations may be cancelled up to end of business day 14 days prior to the departure date with the ticket holder receiving a one-time credit good toward a future Catch-A-Ride bus trip of the same type purchased (one-way or round trip). Round trip ticket credits may not be split for use as 2 one-way rides. A transfer fee of $35 will be applied after the 14 day policy on a one way ticket or one day of a round trip ticket within the same trip (Thanksgiving, Semester and Spring Break)  Upon availability.  Tickets purchased after the 14 day policy period will not qualify for credits, exchanges, transfers or refunds.  Cancellation credits must be used by the end of the school year in which they were issued and are non-transferrable or redeemable for cash.  All ride credits remaining unredeemed by the end of the school year in which they were issued will be considered void and forfeited.  Tickets are not tranferrable between customer.

 

 

Q - DO I HAVE TO PURCHASE A ROUND TRIP TICKET?

A - One way tickets and round trip tickets are available.

 

Q - WHAT TIME DO I HAVE TO ARRIVE AT PICK-UP LOCATION?

A - Please arrive at least 15 minutes prior to departure. This way you can be checked in, your luggage loaded and you will be able to choose your seat. The bus will leave promptly at the departure time and will be unable to wait for late arrivals.

 

Q - WHERE IS THE PICK UP AND DROP OFF AT INDIANA UNIVERSITY?

A - There are two convenient locations on campus. Behind McNutt Residence Center, 13th and N. Walnut Grove St. and Willkie Residence Center, 150 N. Rose St.

 

 

Q - WHERE IS THE PICK UP AND DROP OFF IN SCHAUMBURG?

A - Woodfield Mall - Sears Auto Center - Parking Lot F2

 

 

Q - WHERE IS THE PICK UP AND DROP OFF IN OAKBROOK?

A - Outer Parking Lot - CC - Rt. 83 and Hodges Rd. Turn South into parking lot from Hodges

 

 

Q - WHERE IS THE PICK UP AND DROP OFF IN MERRILLVILLE

A - Staples - Parking Lot - 8205 Broadway

 

 

Q - WHERE IS THE PICK UP AND DROP OFF IN NORTHBROOK?

A - Northbrook Court, Neiman Marcus - Lower Level - East Side - Outer Parking Lot

 

Q - IS THE PUBLIC TRANSPORTATION AVAILABLE?

A - Yes. There is the PACE bus. They can be contacted at 847-364-7223 or at tripsweb.rtachicago.com

 

Q - HOW LONG WILL THE TRIP TAKE?

A - The express trip takes approximately 3 ½ hours to 6 hours depending where you load the bus. Traffic, weather, road construction and mechanical failure can effect travel time.

 

 

Q - DOES THE BUS HAVE A RESTROOM?

A - 56 passenger buses are equipped with restrooms.  In the event a smaller bus is provided due to low ridership, a restroom will not be on the bus.

 

Q - HOW MUCH LUGGAGE CAN I BRING?

A - One piece for underneath bus measuring 26X16X10. A backpack for inside the bus.

 

Q - CAN I DRINK ALCOHOL OR SMOKE ON THE BUS?

A - Absolutely not! There is a zero tolerance rule - if you are caught drinking or smoking - the authorities will be notified.

 

 

Q - WILL MY INFORMATION BE GIVEN TO OTHER COMPANIES?

A - All information you submit will remain private and secure.

 

 

Q - WILL THE BUS WAIT AT DROP OFF LOCATION FOR PASSENGERS TO BE PICKED-UP?

A - The passenger should contact a responsible party and give an estimate time of arrival. Catch-A-Ride will not be able to wait for passengers to be picked-up at drop off location.

 

 

Q - IS CATCH-A-RIDE RESPONSIBLE FOR LOST OR DAMAGED LUGGAGE?

A - If something is forgotten on the bus, please contact Catch-A-Ride as soon as possible. 866-622-8242. Catch-A-Ride will to try to retrieve the lost luggage. Catch-A-Ride is not responsible for lost or damaged luggage.

 

 

Q - CAN I GET OFF THE BUS IF THERE IS A SCHEDULED OR UNSCHEDULED STOP?

A - Due to safety restrictions, students are required to stay on the bus.

 

 

Q - CAN I BRING AN ANIMAL ON THE BUS?

A - No animals of any kind are allowed on the bus

 

 

 Q- CAN A SCHEDULED BUS BE CANCELLED?

A - Catch A Ride reserves the right to cancel any scheduled trip if a minimum of seats are not sold or due to weather. If the bus is rescheduled due to weather, a refund or credit does not apply.If the cancellations occurs due to the lack of riders, a full refund will be issued.

back to top